User Guide
Order flow
1. Select the desired product and variations from the website and click "Put in the cart"
2. Press the button for the purchase procedure
3. Enter customer information
* Automatic delivery email may not arrive, so please check in advance such as spam mail settings.
4. Select the delivery destination
5. Select the payment method
6. Check the order contents you have filled in and press the "Order Completed" button to complete the order procedure.
7. Send to the e -mail address entered by the confirmation email (automatic distribution) of the order completion
8. After the order is completed, the product production starts (180 days is a guide)
9. After the product is completed, please contact the email address and complete the shipment
Notes
・ The order has not been completed when the product is added to the cart. The order will be completed with the completion of the purchase procedure.
・ Since it will be sold basically, it will be in stock.HerePlease contact us more.
Payment
You can pay with various credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, Shop Pay.
Notes
・ The number of payments is once.
・ Please note that cards other than your name cannot be used.
・ If the credit card information is incomplete, we may contact you for confirmation or cancel.
Regarding delivery
Domestic delivery
Shipping method:
We will deliver it by Yamato Transport and set up clearing.
postage:
We will deliver it free of charge all over Japan.
Number of days to ship:
We will ship in 180 days after your order is completed.
Notes
・ We cannot change the delivery destination after the product shipment, change the product content, or cancel.
・ If you find a problem when the product arrives, please contact us as soon as possible, we will respond or refund with an alternative.
Overseas delivery
Shipping method:
We will deliver it by DHL.
You can use it simply by putting a cushion without the need to assemble the frame.
postage:
We will deliver it for free in all regions.
Number of days to ship:
We will ship in 180 days after your order is completed.
Notes
・ We cannot change the delivery destination after the product shipment, change the product content, or cancel.
・ If you find a problem when the product arrives, please contact us as soon as possible, we will respond or refund with an alternative.
About receipt / delivery note
delivery slip
We will send you a delivery note.
Please note that we do not send a delivery note separately.
receipt
The receipt is not included.
The statement sent from your card company is equivalent to the receipt.
About return / repair
Returned goods
After the order is confirmed
We do not accept cancellation of order or product change.
After the product arrives
Sofa Titanium will be produced after the order is confirmed, so we do not accept returns.
Only if there is a defect before the product arrives, the shipping cost will be charged or refunded with an alternative.
Call, email, immediatelyInquiry formPlease contact us more.
repair
If it is damaged by normal use, we accept repairs free of charge within 10 years of use.
Please bear the return fee.
Telephone, email,Inquiry formPlease contact us more.